Help and support

I am already an AAT member. Do I need to sign up?

If you’re an existing AAT professional member, Training Provider or student, you can log on and purchase AAT online courses using your AAT details. For live events, you will be directed to a booking system for purchase.

I'm not an AAT member

Not an AAT member? No problem – you can easily set-up a new AAT Store account. This will allow you to add, manage and reflect on your resources throughout your professional development, giving you a great way to access and chart your progress.

Validated your AAT account but cannot access your purchased product/s

If you have validated your AAT account but are displayed a 404 error when trying to access your purchased product/s this will be because you have not logged back into the store.  Please login to which you'll then be directed automatically to the leraning portal to access your purchased products.

How do I attend a purchased event?

You will be sent details to live events or partner products through the relevant booking process.

How do I access an on demand AAT event or e-learning course?

You can access content using our online learning and CPD platform the Lifelong Learning Portal. You will be sent details on how to access on purchase. If you are an AAT member you can access the Learning Portal as usual.

How do I purchase and access AAT partner content? 

You will be directed to a third party payment system and content access will be provided by the supplier. Selecting the product via AAT Store will give you access to exclusive discounts.

How do I apply a discount?

Discounts are prominently displayed on the AAT product pages and displayed clearly on eligible partner product pages. For AAT products the discount is automatically applied when added to your basket and no additional discount code is required.

Please note not all products are included in the promotion, and certain affiliate products are offering special rates. For full details, refer to the product pages and relevant affiliates website.

The sale discount cannot be used in conjunction with any other discount. The offer is for a limited period and once the sale period is over the products will revert to full price. Discounts shown are eligible for all AAT customers including non AAT members.

I bought the wrong product, can I have a refund?

If you are eligible for a refund it will only be made once the initial payment has cleared into AAT's bank account and will only ever be made to the person who made the initial payment. Most claims will be paid within 14 days of being approved but you should allow up to 30 days to receive your refund.

The refund criteria varies depending on the type of product you have purchased. 

For AAT e-learning / on-demand products purchased direct through AAT Store:

Once purchase has been made you will be given automatic access to the online materials for e-learning. No refund is available after you accessed the e-learning portal, or where a customer does not complete the course.

You may apply for a refund within 28 days of your purchase providing you have not accessed the e-learning content. Please request a refund, stating your reasons, name and order number by email to AATStore@aat.org.uk.

Refunds will only be made once the initial payment has cleared into AAT's bank account and will only ever be made to the person who made the initial payment. Most claims will be paid within 14 days of being approved but you should allow up to 30 days to receive your refund.

For AAT Masterclasses:

Please see the terms and conditions on the booking page of related masterclass.

AAT Essentials:

Please see the terms and conditions on the booking page of related Essentials course.

Partner Products:

For partner products, if you were directed to a partner website and purchased directly from the partner's website, please review their terms and conditions for further details.

I did not receive my verification email?

Have you checked your junk folder? If it still hasn't come through, email AATStore@aat.org.uk.

I've tried to login into AAT Store / Learning Portal and can't access

Try clearing your cache, if it still doesn't work email AATStore@aat.org.uk.

What type of products are available?

• E-learning
• Live events
• On-demand

These can be searched under type in the sidebar menu under Explore AAT Store under 'Type'