Emotional intelligence
Explore what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships.
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Course Type
E-learning
Length
3 - 5 hours
What you’ll achieve
- Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
- Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
- Identify the difference between thoughts, emotions and moods
- Understand the importance of building rapport when developing relationships
- Discover the importance of empathy and how to use it in a professional environment.
About this course
Emotional Intelligence (EI) is vital for developing meaningful professional relationships. Develop your skills by exploring what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships.
Overview
E-learning |
|
3 - 5 hours |
|
Emotional intelligence |
Syllabus
The importance of emotional intelligence
- Emotional intelligence for finance professionals
- Emotional intelligence – getting started
- The importance of EI
- Making EI work for you
Self-awareness
- Understanding yourself
- Self-awareness: internal vs external
- Understanding emotions
- Growing your own self-awareness
- The benefits of self-awareness
Self-reflection
- Looking at yourself
- What is self-reflection anyway?
- Questions for self-reflection
- Asking the right questions
- Learning from mistakes
- Reflecting more and reflecting better
- Making the most of the results
Understanding and managing emotions
- Controlling yourself
- Thoughts, emotions and moods
- Emotional validation
- Emotional acceptance
- Emotional suppression
Building rapport and relationships
- Building relationships
- Making connections
- Establishing rapport
- The importance of eye contact
- How to really listen
- Listening and empathy
- Rapport checklist
- Building a team
- Accountants and rapport
Emotional expression and empathy
- Understanding emotions
- Facial expressions
- Tone, volume and body language
- Accountants and emotions
- Empathy and being interested
- Empathy and other people
- The stages of empathy
- The next steps.
How to access
You will be directed to an external site to complete purchase and VAT will be applied at checkout.
