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About the policy
This page sets out AAT’s refund policy for all members and non-members. All refund requests should be made in writing via email and include supporting evidence.
Once purchase has been made you will be given automatic access to the online materials for e-learning, no refund is available after you have accessed the e-learning portal. No refund is given where a delegate does not complete the course or submit an assessment.
You may apply for a refund within 28 days of your purchase providing you have not accessed the e-learning portal (logged in). Request a refund, stating your reasons, name and order number by email to Skillsemail@example.com.
Refunds will only be made once the initial payment has cleared into AAT’s bank account and will only ever be made to the person who made the initial payment. Most claims will be paid within 14 days of being approved but you should allow up to 30 days to receive your refund.
Other refund requests
For all other refund queries please email Skillsfirstname.lastname@example.org clearly stating what the refund request relates to and why you are requesting it.