About the policy
This page sets out AAT’s refund policy for all customers, irrespective of whether they hold AAT membership. All refund requests should be made via email: AATStore@aat.org.uk and include supporting evidence.
For AAT e-learning/ on-demand products purchased direct through AAT Store:
Once purchase has been made you will be given automatic access to the online materials for e-learning. No refund is available after you have accessed the e-learning portal, or where a customer does not complete the course.
You may apply for a refund within 28 days of your purchase providing you have not accessed the e-learning content. Please request a refund, stating your reasons, name and order number by email to AATStore@aat.org.uk.
Refunds will only be made once the initial payment has cleared into AAT’s bank account and will only ever be made to the person who made the initial payment. Most claims will be paid within 14 days of being approved but you should allow up to 30 days to receive your refund.
Please see the terms and conditions on the booking page of related Essentials course.
For partner products, if you were directed to a partner website and purchased directly from the partner's website, please review their terms and conditions for further details.