Digital Transformation of Processes, Products and Services
Digital transformation is a huge opportunity and can enhance the efficiency of organisational operations.
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Course Type
E-learning
Length
3 - 5 hours
What you’ll achieve
- Understand the importance of digitising internal processes for improving organisational operations
- Recognise the risks involved in digital transformation
- Explore the ways in which digital technology can help you gain a better understanding of your customers and how this can lead to more successful products and services
- Learn about the ways digital technology can be used to create highly engaged customers, increasing market share and profitability.
About this course
Digital transformation is a huge opportunity and can enhance the efficiency of organisational operations. But too often great strategic plans are let down by poor implementation, underestimating risks or because the real issues at the heart of the business aren't addressed.
This course will help you to lift the bonnet of the business and understand how it can be transformed through a detailed understanding of the processes, products and services that are an organisation's life blood. The course looks at digitising the finance function as well as looking at how digital transformation can help improve how you serve and interact with your customers. Finally, you can explore new business models and find out how they can help your organisation increase customer engagement and boost market share and profitability.
Overview
E-learning |
|
3 - 5 hours |
|
Digital transformation |
Syllabus
Internal processes
- Digital transformation strategy
- Helping with the boring stuff
- Lean manufacturing
- Applying lean principles
- Digitising internal processes Q&A
- Human factors
- Digitising the employee
- Transforming the jobs market
Digital risk and the future of finance
- Technology factors
- Managing the digital estate
- Digitising finance departments
- The finance function
- A vison of the future
Customer service
- Customers, products and services
- Understanding customers better
- Keeping customers happy
Products and services
- Adding value
- Common risks
- Skills, credibility and digital infrastructure
New business models
- New business models
- Digitising products and services Q&A
- Managing communication channels
- Measurement success
- Managing online reputation.
How to access
You will be directed to an external site to complete purchase and VAT will be applied at checkout.