Business performance management
Learn how data analysis, effective structures and problem solving contribute to improving performance.
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Course Type
E-learning
Length
3 - 5 hours
What you’ll achieve
- Understand the basics of business performance management (BPM) and the relationship it has with organisational strategy.
- Understand the dynamics of your business by exploring organisational models.
- Learn about the value of data and how to present it in the most helpful way for BPM.
- Create agile team structures that maximise the effectiveness of performance management.
- Improve business performance by identifying and dealing with a problem's root causes.
About this course
Business Performance Management (BPM) is a powerful tool but making it work for your organisation can be difficult. This course explains the essentials of BPM, and shows how data analysis, effective structures and problem solving contribute to improving performance.
Overview
E-learning |
|
3 - 5 hours |
|
Business Performance Management |
Syllabus
Establishing the objectives
- What is business performance management?
- The fundamentals
- Why we need to manage performance
- The role of management
- The purpose of the organisation
- Setting objectives
- What is strategy?
Making measures
- Making measures
- From objectives to measures
- Management by the numbers
- Business excellence
- Critical success factors
- Selecting performance measures
Analysing data
- Studying the data
- Bad analysis leads to bad decisions
- The three measures
- Creating process output and in-process measures
- When things go wrong
- The management report
Creating a structure
- A suitable structure
- Beginning to build
- Forming a team
- Holding weekly meetings
- The tools we need
- Creating and developing teams
Improving business performance
- Improvement culture
- The right tools
- Problem and goal statements
- Getting involved
- Root cause analysis
- Working out solutions
- Testing and implementing solutions
- Parting words
- Getting started.
How to access
You will be directed to an external site to complete purchase and VAT will be applied at checkout.
